Caldwell House is now a DIAMOND COLLECTION Bed and Breakfast

We did it!!! 

We just received formal acknowledgement that we have been awarded Diamond Collection status by!!! We can now add this to our 5-Star rating from Trip

Thanks to all our wonderful guests for making this possible!!!
                                     — John and Dena

About the Diamond Collection

Diamond Collection properties are an exclusive group of professionally inspected and guest-reviewed luxury inns with extensive modern amenities. Once guests have experienced one Diamond Collection inn, they will be looking for a similar experience on their next getaway.

Diamond members are part of an exclusive group of inns that represent the best of the best, from the inspection process to the checklist of required amenities. Diamond Collection Standards and Requirements
What are the basic requirements?
To become a Diamond Collection member, you must complete an application, pass an inspection, and have the following:
Guest rooms with private enclosed bathrooms
Official certificate of occupancy and permit
All current applicable licenses including lodging, liquor, food and beverage, as well as mechanical elevator and fire safety permits
Current insurance coverage with at least US $1 million of comprehensive business liability
Free Internet service for guests
Online reservations on property website
Professional-quality photos on & property website
Flexible check-in or guaranteed late arrival
Staffing 7 days a week from 6AM to 8PM
24 hour per day guest accessibility to service or staff
Accept gift cards
Maintains a 4.0 or higher consumer review rating
10 or more consumer reviews on
Proactively maintains high customer satisfaction                             

What does an on-site inspection involve?
Onsite inspections involve about three working days, including pre-departure research and coordination, travel time, overnight at the property, write-up of the inspection, follow-up work, and sharing the findings with the innkeepers, providing the additional benefit of having had such high caliber professional inspectors at their property. Inspections will cover the following points:
CREDENTIALS: Operating permits, BBB approvals, chamber memberships and other minimum requirements
TELEPHONE / RESERVATIONS: Handling of inquiries for conversions, wait time and professionalism
TRAINING: Organized orientation program, cross training, skill certification
EXTERIOR: Landscaping, maintenance, signage, walkways, parking, architecture
PUBLIC AREAS: Cleanliness, character, ambiance, decor and furnishings including fire and safety signage, Wi-Fi accessibility, music
GUEST ROOMS: Size, variety, private baths, decor, linens, housekeeping, entertainment
GUEST SERVICE / HOSPITALITY: One or more of the following available including wake-up calls, VIP offerings, upgrades, in-room dining, quality/caliber of staff, housekeeping, maintenance, ancillary services.
FOOD & BEVERAGE: Breakfast services, quality, times served, location options, in-room amenities, afternoon refreshments, dinner options (if available)
CHECK-IN/OUT: Organization, ease of doing business, a sense of hospitality, incentives to return, times
SYSTEMS: Reservation software, on-line reservations, POS (if restaurant on site), website, blogs, accounting, general technology, security
EXERCISE/SPA: In-house or off-site options, running maps, in-door and out-door equipment (skis, boats, bikes, work-out, etc.) alternative options
SALES/MARKETING PLAN: Documented, strategic alliance goals, direct sales, PR plan, innovation
UNIQUE QUALIFICATION: “Wow Factor,” “Ah-Ha” moment, special services-scenarios, upgrades, value added offers, mementos, community involvement, social consciousness

Professional, independent inspectors familiar with luxury inns must conduct inspections and B&Bs. Peer inspections are not accepted.

Inspections must be for high-end properties, not to establish whether a B&B meets basic standards for comfort and housekeeping.

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